Five people in one WhatsApp thread, and nobody knows who replied
Instagram DMs, WhatsApp, your email inbox and the chat on your website, in one list your team shares. Every thread has an owner, a due time and the person’s full history beside it — so the same customer never gets two answers or none.
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One thread, one owner
Hi, did my order ship?
Yes — out this morning, tracking below. (Assigned to Ravi · due in 2h · replied in 6m)
The same person, two days earlier, by email
The same person, two days earlier, by emailDo you deliver to Indore?
An illustration of a ReplyKing flow, not a real customer conversation.
The support desk you never meant to run
- Your phone has the WhatsApp, your laptop has the email, and Instagram is on whoever is holding the account today.
- Two people answered the same customer, differently, forty minutes apart.
- The one message that needed a reply before lunch is somewhere under thirty that didn’t.
What happens instead
Four steps, and every one of them is a real setting
- 1
Connect the channels you already answer on
Instagram and WhatsApp, Gmail, Outlook or any IMAP mailbox — Zoho, Yahoo, iCloud, Fastmail, Titan, GoDaddy or your own server — and the chat widget on your website.
- 2
Every thread gets an owner
Assign by hand or round-robin it across the people who are on. Mailboxes and channels can be restricted to the people who should see them.
- 3
And a clock
Service targets that respect your business hours, an alert before one is breached, and a resolved state with an auto-close so old threads stop pretending to be open.
- 4
Then a rating
When it’s closed the customer is asked how it went, on whichever channel you were talking on. That score sits on the conversation and on the person.
What’s inside
What’s inside
The things a two-person team needs on a busy day, not an enterprise service desk.
The person, not the thread
One contact across Instagram, WhatsApp and email. Their past conversations, orders, bookings, deals, tags and consent sit in a panel beside the reply box.
Email that behaves like email
A proper composer — rich text, Cc and Bcc, attachments up to 25 MB — plus a classifier that keeps newsletters and receipts out of the queue, and sender rules when you disagree with it.
Canned replies and notes
The answer you type twenty times a week, saved. Internal notes and @mentions on a thread that the customer never sees.
A suggested reply, not an automatic one
The AI agent can draft the answer from your knowledge base and leave it for you to send, change or ignore.
Live, without a refresh
New messages, assignments and status changes arrive as they happen, and the bell tells you when something is yours: an assignment, a mention, a failed automation, a breached target.
Pause the robots, one person at a time
When a conversation needs a human, automations and the agent step back for that contact without you switching anything off for everyone else.
Keep reading
The rest of what this does
FAQ
Questions people ask first
Put every channel in one list
Connect Instagram on the free plan and add WhatsApp and email when you upgrade. Your team answers in one place from the first day.
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