The cart she left, the COD she never confirmed, the “where is my order”
Connect Shopify or WooCommerce and the three conversations that eat your day start handling themselves — on WhatsApp, from the order itself, with the answer already in the message.
Free plan · no card needed · cancel any time
An hour after she left the cart
You left the Sunrise kurta (M) in your bag. Still want it?Complete order · ₹1,899
A COD order, before it ships
Confirm your COD order #4821 — ₹1,899, delivering to Indore. Confirm or cancel?
Confirm
Thanks! It ships today and tracking comes here.
An illustration of a ReplyKing flow, not a real customer conversation.
Three things you do a hundred times a week
- Carts are abandoned at checkout and the only follow-up is an email nobody opens.
- A COD order ships, comes back, and you pay both ways for a customer who had changed her mind on day one.
- “Where is my order?” arrives on Instagram, WhatsApp and email, from the same person, within an hour.
What happens instead
Four steps, and every one of them is a real setting
- 1
Connect the store
Shopify or WooCommerce. Orders and customers sync, so a person who bought is the same person who messages — not a second record.
- 2
Catch the cart
An abandoned cart becomes a WhatsApp message with the items and a link back, on your own template, with your own discount code if you use one.
- 3
Confirm the COD before the courier
Confirm or cancel, as buttons. Confirmed gets tagged and ships; cancelled cancels the order in your store, before you have paid for the trip.
- 4
Then keep them told
Confirmation, shipped, delivered, cancelled, refunded — each on WhatsApp, from the order. “Where is my order?” is answered from the order itself, not from a person checking a dashboard.
What’s inside
What a D2C store uses
The commerce features, plus the Instagram half most WhatsApp tools treat as an afterthought.
Shopify and WooCommerce, both ways
Orders and customers in; a payment taken in the chat written back as a paid order. The store stays the source of truth.
Order messages that come from the order
Confirmation, COD confirm-or-cancel, shipped, delivered, cancelled, refunded — templates you control, sent on WhatsApp.
Orders taken in the chat
Build the order while you talk, send a payment link on your own gateway, and the paid order lands in your store.
A cross-sell that has a reason
After an order, what other buyers of that item actually bought — worked out from your own past orders, sent as Instagram cards or a WhatsApp message with a tracked link.
Reviews and story mentions, asked for after delivery
Once it lands, ask for the Instagram review or the story mention — at the one moment the customer is most likely to say yes.
And the comment that started it
“Price?” under the product reel becomes a DM with the item, the price and a buy link, and the sale is credited back to that reel.
Keep reading
The rest of what this does
FAQ
Questions people ask first
Start with the carts
Connect your store, turn on the abandoned-cart message, and see what a week of recovered carts looks like before you automate anything else.
Start free