Carts, COD, “where is my order”
Connect Shopify or WooCommerce and all three go out on WhatsApp, from the order itself. The cart message has the items. The COD message has a confirm button.
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Post or reel comment
The same three conversations, all day
- A cart gets abandoned at checkout, and your only follow-up is an email that nobody opens.
- A COD order ships, comes back, and you pay the courier both ways for someone who changed their mind on day one.
- “Where is my order?” arrives on Instagram, WhatsApp and email, from the same person, inside an hour.
You can open any of these and change it
When
Post or reel comment
“buy”“order”Then
Public reply
Sent it to your DMs! If you can't see it, check your message requests 👀Then
Send DM
Got it 🙌 Want the details and a link to pay? Tap below.Show meThen
Product cards
A swipeable row of up to 10 cards, each with a picture and a link.
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What a D2C store uses
Your store sends the facts. Instagram and WhatsApp carry the conversation about them.
Shopify and WooCommerce, both ways
Orders and customers come in. A payment taken in the chat is written back as a paid order, so the store stays the source of truth.
Orders taken in the chat
Build the order while you talk, send a payment link on your own gateway, and the paid order lands in your store.
A cross-sell that has a reason
After an order, show what other buyers of that item went on to buy, worked out from your own past orders.
Reviews and story mentions, asked for after delivery
Once it lands, ask for the Instagram review or the story mention, while the order is still fresh in their mind.
The comment that started it
“Price?” under the product reel becomes a DM with the item, the price and a buy link, and the sale is credited back to that reel.
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Questions people ask first
Start with the carts
Connect your store and turn on the abandoned-cart message. A week of recovered carts will tell you whether the rest is worth it.
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